Please call the practice on 01772 201010 from 8am Monday to Friday for a same day appointment (subject to availability).

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our online booking system via the link at the top of this page
• phone us on 01772 201010 from 8am Monday to Friday 
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App)

You will be triaged by a member of our reception team who will ask the reason for the appointment. This is to ensure that you are provided with the best and most appropriate care for your needs. We have a range of Clinicians working for the Practice from General Practitioners, Advanced Nurse Practitioners, Nurses, Healthcare Assistants, Clinical Pharmacists, Pharmacy Technicians, Physiotherapists, Paramedics, Social Prescribers, Associate Psychological Practitioners, and Health and wellbeing coaches.

The Reception team are aware of which Clinician will be best suited to your needs.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you no longer require your appointment, please ensure you call us to cancel as that appointment can be used for someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system via the link at the top of this page
• phone us on 01772 201010, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

Medical problems are better solved using the facilities at the surgery. However if you are unable to leave your home because of illness, please make a request for a home visit before 10am as this is when visits get allocated by the GP, any later and we may not be able to do the visit.

Please provide

• Name (of the patient)
• Address/keycode
• Age
• Telephone Number
• A description of the problem in order that the Clinician can assess the need for a visit. There are occasions when the Clinician may call you before the visit.
• Visits will mainly be done by our paramedics, you will only see a GP if the GP deems this necessary, and this will be any GP available i'm sorry, you will be unable to ask for a specific GP.

This service is provided by your local chemist whereby we refer you for any minor ailments that do not require a GPappointment.  This will be their first port of call.

If you are referred to the CPCS you will be given the pharmacy number and will need to contact them to arrange an appointment rather than visit than your GP.

Pharmacy First

Did you know that the local chemist run a Pharmacy First Scheme (formally the Minor Ailments Scheme) where many pharmaceutical items are available and don't necessarily incur a fee, your pharmacy will advise you on this.  

Advice re dressings and some injections:

You may need to seek an appointment at one of the many treatments centres available locally, if we are unable to accommodate an appointment for you. We have a full list of treatment centres available using the link below.

Treatment Rooms - Preston

From the 1^st April 2023 Bridgedale Primary Care Network will be offering Increased access appointments back within the Bridgedale Network area.

The Bridgedale primary Care Network comprises of Riverside Medical centre, Roslea Surgery, The Ryan Medical Centre, Lostock Hall Medical Centre, and New Longton Surgery.

Increased access appointments are available between 6.30pm and 8.00pm weekday evenings, and 9.00am to 5.00pm on Saturdays with the appointments rotating between the Practices within the Bridgedale Primary Care Network:

Appointments should be booked by telephoning your own Practice during their normal opening hours, calls will not be taken during the session.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs