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Can we remind patients that we do try and keep this site as up to date as possible but that changes are happening on a daily basis sometimes and it would be impossible to keep going through all the site on a daily basis to rectify any minor discrepancies. Hopefully once things start to go back to normal all irrelevant info will be deleted and the site will be updated once again.


Dear Patient


You will have seen that the highest priority for the NHS is to offer Covid vaccines/booster jabs to everyone of an eligable age. This is a big challenge as it will require everyone to work even harder and longer than they do now. Winter has always seen a lot more illness and higher demand for services. COVID has made it even harder, and the new Booster campaign makes it impossible for us to maintain normal services. Our phone lines are overwhelmed by the volume of calls we receive, and we kindly ask you to only ring the surgery when it’s essential. That way we can respond to our patients with the highest need. If you have a vaccine query ring the national booking service on 119. Also if you want to make an appointment for a vaccine again call 119. NOT the surgery


To keep our patients safe and prevent our staff from catching COVID or having to self-isolate, we will be doing telephone (or digital) consultations first and then inviting those patients that we need to see face to face into the surgery. In view of the extremely infection nature of this new strain we will be rigorously applying control of infection measures within the practice and ask patients to comply with these requirements.

We will do our very best to meet our patients needs but there may be times in the extreme circumstances we are now in that we have to prioritise those in greatest need. Many minor illnesses are self-limiting and do not need a clinical intervention. Patients can often seek help for such conditions from the local pharmacy. Routine care where a patient’s condition is stable may need to be delayed for a while.


We will always do our best for our patients but ask for your understanding in these most challenging of circumstances.

Please Note we are awaiting guidance for Covid Anti-Viral Medication. If you are planning to travel abroad you will need to check your Travel Insurance Cover to see if you are covered re Covid / Anti Viral Medication.


Cancer awareness

EARLY CANCER

Please be aware of the importance of attending for screening tests, such as Smears/Mammograms and Bowel Screening during Covid.

Smear tests have been carried out throughout the whole pandemic - please do not leave yours - make an appointment!

Any symptoms that are concerning you, ie: blood in urine/stools any lumps/diverts no matter how small, struggling to swallow/continuous cough for 3weeks or more please remember, that you must still phone the surgery for an appointment. 

It is very important that early identification signs are not missed - speak to a clinician so that the relevant action can be taken. DO NOT IGNORE ANY POSSIBLE SIGNS.

https://www.lungcancerseethroughthesymptoms.uk/


WALK IN COVID BOOSTER & FLU VACCINE

CLINIC IS AVAILABLE AT:

Jubilee House

Lancashire Enterprise Business Park

Leyland PR26 6TR

Wednesday through to Saturday 8:00am to 7:40pm 

CLOSED 1:00pm - 2:00pm for LUNCH

THIS IS A JOINT VACCINATIONS PROGRAMME WHICH INCLUDES RIVERSIDE MEDICAL CENTRE STAFF WORKING ALONGSIDE JUBILEE HOUSE

SHOULD YOU ATTEND THE ABOVE CLINIC THEY WILL GIVE BOTH VACCINES AT THE SAME TIME - COVID BOOSTER AND FLU VACCINE DEPENDING ON AVAILABILITY.

PLEASE BE MINDFUL AS WE HAVE PREVIOUSLY MENTIONED THAT WE CANNOT GUARANTEE AVAILABILITY OF THE FLU VACCINE, AS THERE IS A NATIONAL SHORTAGE AND WE CANNOT PROMISE THAT THEY WILL ALWAYS HAVE THE FLU VACCINE AVAILABLE WHEN YOU TURN UP TO A WALK IN CLINIC.

**************************

PLEASE NOTE

You can only attend the above clinic if you are a patient at Riverside Medical Centre, Ryan Medical Centre, Roslea Surgery or you are a Buckshaw PCN patients.

PLEASE DO NOT ATTEND ON ANY OTHER DAYS APART FROM WHAT IS STATED ABOVE

RECAP

1st dose covid

2nd dose covid - this includes people 17yrs & 9mths. But you must be 8 weeks or more from your 1st vaccine.

3rd top up Covid vaccine - only if you have received a letter from their gp or a hospital consultant due to immunosuppressant, and you must take your letter with you.

REMINDER

Your Covid booster must be 152 days or more from your 2nd vaccine.

12-15yrs 1st dose.

12-15yrs 2nd dose if indicated due to health reasons or if they live within a household of somebody who is immunosuppressant, this dose needs to be 8 weeks from the 1st dose.

COVID-19 VACCINATION : WHY DO I HAVE TO WAIT

Please follow the link below before calling the surgery for further information on covid -19 vaccinations 

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/951774/PHE_COVID-19_vaccination_guide_why_do_I_have_to_wait_English_v2.pdf 

 

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MANDATORY WEARING OF FACE COVERINGS IS BACK IN FORCE AS FROM 30/11/2021

ANY PATIENT WANTING TO ATTEND THE SURGERY FOR A FACE 2 FACE APPOINTMENT MUST WEAR A FACE MASK.

Anyone stating that they are exempt must present themselves to the reception desk with proof of this exemption, if they cannot produce the exemption they will be asked to wear a mask. 

This is for the safety of all patients and staff, anyone refusing to wear a mask who cannot provide their exemption will be offered a telephone appointment. Then at the GP's discretion they will invite you down for a face 2 face should they deem it necessary. Sorry for any inconvenience this may cause but we have to keep all our patients safe, as well as staff.

Face mask update


Welcome to Riverside Medical Centre

Please note that all our text information can be read aloud by selecting the information you want, highlighting it then right click and select read aloud. This maybe easier for many who may have an issue with their eyesight just remember to turn the volume up on your settings. Give it a go, this is only available using a computer or laptop with the ability to highlight selected text.

COULD ALL OUR PATIENTS PLEASE MAKE SURE WE HAVE UP TO DATE CONTACT DETAILS LOGGED WITH THE SURGERY


SURGERY CAR PARK

It has been brought to our attention that many people using the surgery car park for appointments are unfortunately not being mindful of other service users and staff.

We have had a lot of complaints from both staff members and patients that their vehicles are being damaged with dents, scratches and damaged paintwork whilst parked up on our car park. Can we please ask that you take extreme care when parking up for your appointments, please ensure your car door does not make contact with the car next to you. Any patients who are witnessed damaging another patients/staff members car will be contacted directly. 


The Emergency Department at Chorley and South Ribble District Hospital

About the service:

The emergency department at Chorley and South Ribble District Hospital will reopen on Monday 02 November 2020.

The A&E service at Chorley and South Ribble District Hospital will initially open as an adult’s only service.

Children or young people under the age of 18, and pregnant women needing A&E services in an emergency situation should go to the Royal Preston Hospital to ensure they get the most appropriate care.

Most patients with minor injury or illness can be treated by an Urgent Care Service.

Opening hours:

The department will accept patients from 8am until 8pm each day.

Between 8am – 5pm ambulances will transport patients to Chorley if appropriate.

Outside of these hours, ambulance patients will be taken to Royal Preston Hospital.

You should not attend the A&E service at Chorley and South Ribble Hospital in the following circumstances:

  • You are pregnant
  • You suffer a badly broken bone
  • You suspect a heart attack or stroke
  • You suspect internal bleeding
  • You suffer extensive burns
  • You suffer extensive trauma

In any of these circumstances, please go directly to Royal Preston A&E department. Patients requiring resuscitation or suffering from high risk internal bleeding will also be taken straight to the Royal Preston Hospital.


‘Please note that it is not the GPs responsibility to issue school letters of absence for your children'.

Government guidance states that school attendance is mandatory unless your child is self-isolating, has symptoms of COVID-19 or has been in close contact to someone who has COVID-19.’

‘The Government has stated that from September school attendance will be mandatory once again. This decision has been taken because the current level of risk of infection is low and therefore “perceived risk of COVID to child or parent” will not be considered adequate grounds for a child to not attend school’ https://www.gov.uk/government/news/schools-and-colleges-to-reopen-in


THE SURGERY HAS NOW OPENED IT'S DOORS FOR ANYONE WHO WAS NOT AWARE

BUT only patients who have an appointment with the GP/ANP OR Nurse are asked to attend the surgery. Any queries relating to results or anything of this nature can be rang through and we will take a look as always for you. We are aiming for no unnecessary patients in the front reception for the safety of all concerned.

Numbers within the surgery are limited still.

WE WILL NOT BE BOOKING ANY APPOINTMENTS AT THE FRONT RECEPTION DESK.

ALL APPOINTMENTS NEED TO BE RANG THROUGH. IF YOU COME TO SURGERY TRYING TO MAKE AN APPOINTMENT AT THE DESK BECAUSE YOU ARE UNABLE TO GET THROUGH ON THE PHONE, YOU WILL BE TURNED AWAY AND ASKED TO FOLLOW THE APPROPRIATE PROCEDURE WHICH THE GP'S HAVE PUT IN PLACE.

You are also still unable to stipulate a GP as we are still offering same day appointments this is either a telephone or a face to face appointment. These will be with the next available GP in the next available appointment slot and in time order. We will not jump to afternoon unfortunately.

THIS STILL APPLIES

Anyone with a continuous cough, fever, cold like symptoms, loss of taste or smell, must self-isolate for 10 days from a positive covid test this includes children, if there is no sign of improvement following the isolation period or indeed your symptoms get worse during this period you must call 111 and they will provide you with the relevant advice.

We are still NOT booking any routine pre-bookable appointments with any doctors at the moment.

Routine nurse appointment for Asthma, COPD and Spirometry will continue to be telephone appointments unless you have been told personally by the nurse to attend. All other nurse appointment will be face to face.

Diabetic reviews you still need to make a blood test appointment at one of the local clinics available prior to your appointment, so that we have the results ready, the bloods can be done at the Minerva Centre by appointment only on: 01772 777600, or ask for a slip from reception, which has a couple of alternative locations you can have them done. Any URGENT bloods must be stated URGENT on the blood form itself by the GP, and an appointment made by calling 01772 -524146. And you can now call the surgery to book in also.

We will try and keep you as up to date as possible. 

But we must remind you that anyone needing advice regarding covid-19 must go to the government website/111 online, see updates below.

As you can imagine this is a very difficult time for the NHS and the guidelines are changing constantly so please be patient.

ONLY ONE PERSON WILL BE ALLOWED TO ATTEND WITH THE PATIENT UNLESS THEY ARE VUNERABLE

We are asking ALL patients to try and order medication via the online ordering service if you have not yet registered for online we suggest you do so ASAP please.

We will also take your request over the phone, by calling Tel: 01772 201010 and selecting option 1 for dispensary, the phone line will be open:

 1:00pm - 5:00pm Monday - Friday.

Patients who need to request inhalers please note you will only be given one month’s supply at a time.


OUR PHONE SYSTEM HAS CHANGED

 Image result for Phones

Please note that the process when making calls to the surgery have changed

You will notice that upon calling the surgery you will be given different options for the relevant departments which are as follows:

  • Press option 1 For DISPENSARY - medication enquiries/queries and repeat dispensing prescriptions - between 1:00pm & 5pm ONLY from 1st MAY 2021
  • Press option 2 For ADMIN/REFERRALS
  • Press option 3 For INSURANCE AND PRIVATE LETTERS
  • Press option 4 For RECEPTION - appointments/home visits, results. Medication queries & requests will NOT be dealt with by the reception team, please read above opening times and call back for dispensary between the times stated.

Please note that if you call through to the wrong department you will be asked to re-dial and select the relevant option.

Also the way in which the reception team take your call has changed, they have been instructed by the partner’s that they are to ask "the reason for the appointment" with a few short questions. 

Unfortunately "PERSONAL" at the moment will not be allowed due to the risk of the Coronavirus, all calls need to be given a reason and you WILL be asked by reception team for that reason, so that they can book the appointment with the appropriate clinician.

May we remind you that this is a request from the GP’s themselves. Thank you for your co-operation.


Collaboration GP appointments 

Below is a list of appointments which can be accessed by Riverside, Ryan MC and Roslea patients. These are in addition to normal opening hours.

Please ring your registered practice and you will automatically be diverted to the surgery holding the session. The sessions run from 6:30pm to 8:00pm when running during the week.

Weekend times will be updated when they are resumed.

Please be aware, regardless of the time or location of the appointment you are requesting, you must ring your own practice in their normal opening hours in order to book an appointment. 

Bridgedale Medical Services - patients of The Ryan Medical Centre, Roslea Surgery and Riverside Medical Centre can access appointments at the following practices:

** PLEASE NOTE 'NO CLINICIAN' DOES MEAN THE INCREASED ACCESS SURGERY IS CANCELLED**

** PLEASE ALSO NOTE THAT ON INCREASED ACCESS HOURS THE DISPENSARY AT RIVERSIDE IS CLOSED** (Medication Queries/requests Will NOT Be Dealt With By The Receptionist).

Schedule for IA sessions Bridgedale January 2022

Schedule for IA sessions Bridgedale January 2022

Date

Site

Clinician IA

EH

Admin

1.1.2022

Ryan (Bank Holiday – 4 hours to be worked)

Zaheer (8:30 – 12:30)

Begum

 

2.1.2022

Ryan

Zaheer

Begum

 

3.1.2022

Riverside 8am – 12pm

Zaheer

Begum

 

4.1.2022

Roslea

Jodie

Begum

 

5.1.2022

Ryan

*Cancelled*

Begum

 

6.1.2022

Riverside

Zaheer

Begum

 

7.1.2022

Roslea

 

Surgery to cover

 

8.1.2022

Roslea

Zaheer

Begum

 

9.1.2022

Roslea

Zaheer

Begum

 

10.1.2022

Ryan

Karen

Gill

 

11.1.2022

Roslea

 

Begum

 

12.1.2022

Ryan

Dr Livesey

Begum

 

13.1.2022

Riverside

Zaheer

Begum

 

14.1.2022

Riverside

Lee

Surgery to cover

 

15.1.2022

Riverside

Zaheer

Begum

 

16.1.2022

Riverside

Zaheer

Begum

 

17.1.2022

Roslea

Dr Moore

Surgery to cover

 

18.1.2022

Roslea

 

Begum

 

19.1.2022

Ryan

 

Begum

 

20.1.2022

Riverside

Zaheer

Begum

 

21.1.2022

Ryan

 

Gill

 

22.1.2022

Ryan

Zaheer

Begum

 

23.1.2022

Ryan

Zaheer

Begum

 

24.1.2022

Riverside

Zaheer

Surgery to cover

 

25.1.2022

Roslea

 

Begum

 

26.1.2022

Ryan

Dr Livesey

Begum

 

27.1.2022

Riverside

Zaheer

Begum

 

28.1.2022

Roslea

 

Surgery to cover

 

29.1.2022

Roslea

Zaheer

Begum

 

30.1.2022

Roslea

Zaheer

Begum

 

31.1.2022

Ryan

Karen

Gill

 

January 2022

  • Saturday 09:00am – 13:00pm
  • Sunday 08:30am – 12pm

Roslea, Ryan's and Riverside Medical Centre....working in collaboration!

The partners at the Riverside Medical Centre are pleased to announce a more formal working arrangement between the three medical centres serving Bamber Bridge and its surrounding areas. The agreement, enables the three practices to join up their approaches in respect of local health care initiatives; the first of which is the Primary Care Support Scheme (Increased Access).

The Riverside Medical Centres partners are very much looking forward to exploring the opportunities, and dealing with the challenges, that such an arrangement brings, but firmly believe this is a step in the right direction to enhancing primary care health service in the locality.

Patients Who Do Not Attend

The number of patients who do not attend pre-booked appointments is rising.

Please see the figures below from (**************). Many hours of wasted valuable clinician time when we have patients who are desperately seeking an appointment. I am sure after reading the figures you will understand the need for the DNA policy we have in place here at Riverside.

THE FIGURES BELOW WILL BE UPDATED WHEN WE RESSUME NORMAL SURGERY 

Number of Patients Who

DID NOT ATTEND APPOINTMENTS

(***) - (***)

 

DOCTORS

Dr S Kennedy

Dr H Khattab

Dr M Nair

Dr E Baldwin 

Dr S Dhungana

Dr R Lewis

Dr S Parker

NURSING STAFF

NP S Parekh

NP K Strivens

Nurse J Jamison

Nurse L Inskip-Clark

Nurse W Parkinson

HCA A Baillie

Colleen Garth

 

Blood Clinic  

TOTAL: ( )APPTS NOT ATTENDED

PLEASE REMEMBER TO ALWAYS CANCEL

IF YOU ARE UNABLE TO ATTEND.

We use a service called iplato which enables patients to text back when they receive there reminders regarding there appointments, this service provides you with the option to text back CANCEL if you no longer require the appointment. So there is no reason/excuse NOT to be able to cancel your future appointment/s.

We hope to see a much improved DNA list with this option being available to all users with a mobile telephone number noted on the system. Please keep all your details up to date so that we can provide you with the full service.

 

 

(Site updated 28/01/2022)
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