COVID - 19 VACCINATIONS UPDATE - amended July 2021
The vaccination programme has now moved onto Phase 2
This now enable ALL OVER 18 year olds to attend the WALK IN COVID clinic being held at:
Lancashire Enterprise Business Park
Leyland PR26 6TR
This clinic will run from 8:00am until 8:00pm, Wednesday to Saturday - WALK IN REMEMBER - so this means NO appointment needed, and they are offering both Pfizer and AZ 1st and 2nd dose.
COVID-19 VACCINATION : WHY DO I HAVE TO WAIT
Please follow the link below before calling the surgery for further information on covid -19 vaccinations
Welcome to Riverside Medical Centre
Please note that all our text information can be read aloud by selecting the information you want, highlighting it then right click and select read aloud. This maybe easier for many who may have an issue with their eyesight just remember to turn the volume up on your settings. Give it a go, this is only available using a computer or laptop with the ability to highlight selected text.
COULD ALL OUR PATIENTS PLEASE MAKE SURE WE HAVE UP TO DATE CONTACT DETAILS LOGGED WITH THE SURGERY
SURGERY CAR PARK
It has been brought to our attention that many people using the surgery car park for appointments are unfortunately not being mindful of other service users and staff.
We have had a lot of complaints from both staff members and patients that their vehicles are being damaged with dents, scratches and damaged paintwork whilst parked up on our car park, can we please ask that you take extreme care when parking up for your appointments, please ensure your car door does not make contact with the car next to you. Any patients who are witnessed damaging another patients/staff members car, will be contacted direct.
The Emergency Department at Chorley and South Ribble District Hospital
About the service:
The emergency department at Chorley and South Ribble District Hospital will reopen on Monday 02 November 2020.
The A&E service at Chorley and South Ribble District Hospital will initially open as an adult’s only service.
Children or young people under the age of 18, and pregnant women needing A&E services in an emergency situation should go to the Royal Preston Hospital to ensure they get the most appropriate care.
Most patients with minor injury or illness can be treated by an Urgent Care Service.
The department will accept patients from 8am until 5pm each day.
Between 8am – 5pm ambulances will transport patients to Chorley if appropriate.
Outside of these hours, ambulance patients will be taken to Royal Preston Hospital.
You should not attend the A&E service at Chorley and South Ribble Hospital in the following circumstances:
- You are pregnant
- You are under the age of 18
- You suffer a badly broken bone
- You suspect a heart attack or stroke
- You suspect internal bleeding
- You suffer extensive burns
- You suffer extensive trauma
In any of these circumstances, please go directly to Royal Preston A&E department. Patients requiring resuscitation or suffering from high risk internal bleeding will also be taken straight to the Royal Preston Hospital.
Please be aware of the importance of attending for screening tests, such as Smears/Mammograms and Bowel Screening during Covid.
Smear tests have been carried out throughout the whole pandemic - please do not leave yours - make an appointment!
Any symptoms that are concerning you please, remember that you must still phone the surgery for an appointment, it is very important that early identification signs are not missed - speak to a clinician.
‘Please note that it is not the GPs responsibility to issue school letters of absence for your children'.
Government guidance states that school attendance is mandatory unless your child is self-isolating, has symptoms of COVID-19 or has been in close contact to someone who has COVID-19.’
‘The Government has stated that from September school attendance will be mandatory once again. This decision has been taken because the current level of risk of infection is low and therefore “perceived risk of COVID to child or parent” will not be considered adequate grounds for a child to not attend school’ https://www.gov.uk/government/news/schools-and-colleges-to-reopen-in
CLOSED DOOR POLICY
SAME DAY TELEPHONE CONSULTATIONS
Only patients who have spoken to a clinician will be allowed into the surgery for their appointment, if you turn up at the surgery without being triaged by a clinician you will be given the appropriate advice but unfortunately sent away and asked to call the surgery. Our surgery is seeing patients but they must of been triaged prior to an appointment, whether this is by the doctors, nurse or nurse practitioner you will receive a call from them and the decision will then be made.
Update from 15/06/2020: Any patient who would normally have a B12 injection or is due a Cervical screening tests please call to arrange this appointment. Our Family Planning Clinic will be held by telephone also, at which point should the doctor need to bring you to surgery they themselves will offer you an appointment to come down.
24hr bp monitoring: at the gp's request only, for the purpose of diagnosis. Please bare in mind that we are working on fewer appointments at the moment and you may need to wait a little while.
For all none urgent appointment we ask you to be patient and call back at a later date.
Please ensure you read any notice that are up FULLY, as these give you clear instruction on what you need to be doing in relation to picking up and dropping off documentation.
This does not involved medication, they have a separate notice up at the back door relating to medication as this is the location where you need to be collecting your medication from. Our reception team will try and help as much as they can when it comes to medication queries so please be patient, but if you have a prescription that goes electronically to a chemist please check there first before coming to the doctors surgery. You should only be going around the back of the surgery to collect your medication items from dispensary, any appointment will usually be in the Gazebo at the back of the surgery which the doctor will have discussed with you. You must let reception know that you have arrived for that appointment by coming to the front of the building and pressing the Intercom button situated at the side of the main door or ringing reception, they will then let the nurse or the doctor know you are here.
Anyone with a continuous cough, fever, cold like symptoms, loss of taste or smell, must self-isolate for 10 days this includes children, travel history is now irrelevant, anyone with these symptoms who are well can stay at home and does not need to be seen, if there is no sign of improvement following the isolation period or indeed your symptoms get worse during this period you must call 111 and they will provide you with the relevant advice.
We are NOT booking any routine pre-bookable appointments with any doctors at the moment. They will be telephone triage calls only or in some circumstances if necessary a video consultation depending on the nature of your call, however this will be determined by the gp and if a face2face appointment is required the gp themselves will deal with this personally and offer you an appointment to attend at a specific location on arrival to the surgery.
Routine nurse appointment for Asthma, COPD and Spirometry have been cancelled, unless you have been told personally by the nurse to attend. Most of these are now being done as a telephone review where permitted.
Diabetic reviews are also being telephone triaged, but we do ask that if you have been given a blood form at your last consultation that you still make a blood test appointment at one of the local clinics available prior to you telephone triage so that we have the results ready, the bloods can be done at the Minerva Centre by appointment only on: 01772 777600, or ask for a slip from reception, which has a couple of alternative locations you can have them done. Any URGENT bloods must be stated URGENT on the blood form itself by the GP, and an appointment made by calling 01772 -524146.
We will try and keep you as up to date as possible.
But we must remind you that anyone needing advice regarding covid-19 must go to the government website/111 online, see updates below.
As you can imagine this is a very difficult time for the NHS and the guidelines are changing constantly so please be patient.
NO VISITORS OR COMPANIONS WILL BE ALLOWED TO ATTEND WITH THE PATIENT UNLESS THEY ARE VULNARABLE.
We are asking ALL patients to try and order medication via the online ordering service if you have not yet registered for online we suggest you do so ASAP please,
we will also take your request over the phone, by calling Tel: 01772 201010 and selecting option 1 for dispensary, the phone line will be open:
1:00pm - 5:00pm Monday - Friday.
Patients who need to request inhalers please note you will only be given one month’s supply at a time.
OUR PHONE SYSTEM HAS CHANGED
Please note that the process when making calls to the surgery have changed
You will notice that upon calling the surgery you will be given different options for the relevant departments which are as follows:
- Press option 1 For DISPENSARY - medication enquiries/queries and repeat dispensing prescriptions - between 1:00pm & 5pm ONLY from 1st MAY 2021
- Press option 2 For ADMIN/REFERRALLS
- Press option 3 For INSURANCE AND PRIVATE LETTERS
- Press option 4 For RECEPTION - appointments/home visits, results. Medication queries & requests will NOT be dealt with by the reception team, please read above opening times and call back for dispensary between the times stated.
Please note that if you call through to the wrong department you will be asked to re-dial and select the relevant option.
Also the way in which the reception team take your call has changed, they have been instructed by the partner’s that they are to ask "the reason for the appointment" with a few short questions.
Unfortunately "PERSONAL" at the moment will not be allowed due to the risk of the Coronavirus, all calls need to be given a reason and you WILL be asked by reception team for that reason, so that they can book the appointment with the appropriate clinician.
We are offering Same day telephone appointments, in time order and that will be with the next available clinician, you will NOT be able to stipulate which gp you want unfortunately at this moment in time.
PLEASE DO NOT COME TO THE SURGERY IF YOU FEEL THAT YOU MAY HAVE ANY SYMPTOMS OF THE CORONOVIRUS, PLEASE READ SYMPTOMS AND INFORMATION ABOVE AND CALL 111 IF YOU ARE NOT SURE or AS STATED 111 ONLINE OR NHS/UK.
May we remind you that this is a request from the GP’s themselves. Thank you for your co-operation.
Collaboration GP appointments 2020
Below is a list of appointments which can be accessed by Riverside, Ryan MC and Roslea patients. These are in addition to normal opening hours.
Please ring your registered practice and you will automatically be diverted to the surgery holding the session. The sessions run from 6:30pm to 8:00pm when running during the week.
Weekend times will be updated when they are resumed.
Please be aware, regardless of the time or location of the appointment you are requesting, you must ring your own practice in their normal opening hours in order to book an appointment.
Bridgedale Medical Services - patients of The Ryan Medical Centre, Roslea Surgery and Riverside Medical Centre can access appointments at the following practices:
** PLEASE NOTE 'NO CLINICIAN' DOES MEAN THE INCREASED ACCESS SURGERY IS CANCELLED**
** PLEASE ALSO NOTE THAT ON INCREASED ACCESS HOURS THE DISPENSARY AT RIVERSIDE IS CLOSED** (Medication Queries/requests Will NOT Be Dealt With By The Receptionist).
Schedule for IA sessions
Ryan MC (9 - 12)
Ryan MC (6.30 – 8)
Ryan MC (6.30 – 8)
Riverside MC (9-12)
Riverside MC (6.30-8)
Riverside MC (6.30-8)
Roslea, Ryan's and Riverside Medical Centre....working in collaboration!
The partners at the Riverside Medical Centre are pleased to announce a more formal working arrangement between the three medical centres serving Bamber Bridge and its surrounding areas. The agreement, enables the three practices to join up their approaches in respect of local health care initiatives; the first of which is the Primary Care Support Scheme (Increased Access).
The Riverside Medical Centres partners are very much looking forward to exploring the opportunities, and dealing with the challenges, that such an arrangement brings, but firmly believe this is a step in the right direction to enhancing primary care health service in the locality.
Patients Who Do Not Attend
The number of patients who do not attend pre-booked appointments is rising.
Please see the figures below from (**************). Many hours of wasted valuable clinician time when we have patients who are desperately seeking an appointment. I am sure after reading the figures you will understand the need for the DNA policy we have in place here at Riverside.
THE FIGURES BELOW WILL BE UPDATED WHEN WE RESSUME NORMAL SURGERY
Number of Patients Who
DID NOT ATTEND APPOINTMENTS
(***) - (***)
Dr S Kennedy
Dr H Khattab
Dr M Nair
Dr E Baldwin
Dr S Dhungana
Dr R Lewis
Dr S Parker
NP S Parekh
NP K Strivens
Nurse J Jamison
Nurse L Inskip-Clark
Nurse W Parkinson
HCA A Baillie
TOTAL: ( )APPTS NOT ATTENDED
PLEASE REMEMBER TO ALWAYS CANCEL
IF YOU ARE UNABLE TO ATTEND.
We use a service called iplato which enables patients to text back when they receive there reminders regarding there appointments, this service provides you with the option to text back CANCEL if you no longer require the appointment. So there is no reason/excuse NOT to be able to cancel your future appointment/s.
We hope to see a much improved DNA list with this option being available to all users with a mobile telephone number noted on the system. Please keep all your details up to date so that we can provide you with the full service.
(Site updated 27/07/2021)