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Riverside 'Patient Participation Group' Meetings

The practice recently hosted meetings with the Riversides ‘Patient Participation Group’.  The outcomes of those meetings will soon be published on the site and work will commence on the actions agreed.  On behalf of the practice and the attending partner, Dr. Nair, please can I thank again those patients involved. 

Practice manager

‘As an older volunteer I attended one of the PPG User Group meetings on April 16th.2014 - came away feeling positive about the approach. Felt our views and concerns will be listened to and valued’ – PPG Member.

Interested in working at the practice?..... then visit our 'Job Vacancy' area 

  'How well are we doing???'

Why not tell us how well we are doing? Not only can you do this on our site but also by visiting:

http://www.nhs.uk/Services/GP/LeaveReview/DefaultView.aspx?id=42168

Would you recommend us to your friends and family?  If so then please do tell us by clicking onto the above link - your feedback is always welcome!!

'Sharing your Information - Care Data'

You will recently have been provided, through the post, with detail of how the government are wishing to share your medical data with recognised and safe third parties.  For more information to help you understand the reasons why this is happening then please view our 'Care Data' page where you will also find a form which enables you to express your wish to 'dissent' from sharing. 

Staff Appointments at the 'Riverside'

Following a recent recruitment process, the Riverside Medical Centre partners are pleased to announce the appointments of:

· Julie Southern as the practice Dispensary manager – Julie will be joining the practice on the 17th of February 2014 and has extensive experience within the dispensing services, gained predominantly through her 21years of service with Boots. 

· Anita Turner as the Access Supervisor – Anita has been with the practice for over ten years and has been a key figure in the development of the access area and clinic appointment systems to date. 

· Nurse Practitioner Sima Parekh as the practice Healthcare Project Lead – Sima since arriving at the practice has helped greatly in enhancing the general clinical outputs.  This six-month part-time role is in addition to her present practice role of nurse practitioner.

These appointments are clearly aimed at introducing systems to enhance your patient experience.  The practice is really excited about what lies ahead and would value your patience, support and feedback on our intended changes. 

‘Shingles Campaign 2014’

Shingles is a debilitating condition, which occurs more frequently and tends to be more severe in older people.  Subsequently; a National ‘prevention’ campaign has been initiated.  The Riverside Medical Centre is now offering routine shingles vaccinations to people aged 70 years to provide protection against shingles in addition to offering a catch-up shingles immunization programme for people aged 79 years.  In order to qualify for the vaccine you are required to have your birth date between either:

· 2 September 1942 and 1 September 1943, or;

· 2 September 1933 and 1 September 1934

The practice has arranged specific clinics to meet the needs of the ‘Shingles 2014 Campaign’.  These clinics will take place on the:

· Monday, 17 February 2014 [8am-1pm]

· Monday, 24 February 2014 [8am-1pm]

Our appointments team will be available to arrange your ‘Shingles Clinic’ appointment from Monday, 3 February 2014. Please call them selecting option 8 on the automated telephone service.

 

Our new phone system, a better way to communicate with us!!

As you may be aware, the Riverside has over the last few months, been working on installing a new telephone system as part of its ‘access’ project.  This work is now close to completion with the main server element being completed this Friday, the 17th January.  From that date you will begin to see a steady, phased, enhancement to your phone access with the practice – there may well be the odd hiccup but in the main we believe you will see a marked difference which will enable you to communicate with the right people, best equipped to deal with your needs at the best times of day and in a more efficient and less costly manner.

One new function will be your ability to feedback thoughts direct to the practice manager – we welcome feedback and hope you will take advantage in informing us of what we do well and where we need to improve.  This is all intended to make the practice more informed and responsive to your needs.

 

Job Vacancies at 'The Riverside' Medical Centre

Please visit out 'Job Vacancies' page for details of our current employment opportunities.

The NEW Website is here!!

Welcome to the NEW Riverside Medical Centre website!! The websites introduction, along with the launch of the new practice phone number, is part of a large project being undertaken by the partners and practice staff to aid your access to our services.  The site will initially enable you to keep more informed of the happenings within the practice, whether clinical or otherwise; however long-term we have plans that aid you to access the practice's services in an easier and more timely fashion.With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register , you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.  We hope you come to use the site and please do not hesitate to feedback any thoughts you have on how it can be improved.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription . Whatever your thoughts, be sure to let us know via our feedback function . Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.


The practice is currently working on giving you the ability to book and cancel appointments on line – this work will be a major part of the ‘access’ project and will provide you with greater control on how you access our services. We will keep you informed on how we are progressing with this elements of ‘access'.

 

(Site updated 23/04/2014)
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