Improving Access for Patients:
We are now offering additional out of normal "core hours" Doctor and Practice Nurse appointments. Please contact the surgery for more details. This is effective from Wednesday 5th November 2014 and will continue until 31st March 2015.
The NHS Friends and Family Test - Commences 1st December 2014, we will be requesting all patients to complete a questionnaire, this is to enable use to improve, if necessary, your care.
The surgery will be closed from 1 pm on Wednesday 24th December 2014 and re-open on Monday 29th December 2014 at 08:00 am, if you have an emergency or need to be seen whilst the surgery is closed please contact Preston Primary Care Centre on 01772 788058.
The Doctors and staff wish all our patients and service users a Merry Christmas and a Happy New Year.
Appointment of Dr Baldwin
We are pleased to inform of the appointment of Dr Engin Baldwin, who will be joining the practice on 20th November 2014. Dr Baldwin will be joining us from her current position in Blackpool and will be an excellent addition to the forward thinking and progressive GP group working at the practice. We look forward to her arrival.
Resignation of Dr Webster
The practice is saddened to inform of the resignation of Dr Webster from her position as Salaried GP at the Riverside. Dr Webster will be leaving at the end of October 2014 to work in East Lancashire. We wish her the very best and thank her for all the work she has undertaken at the practice in her time with us.
So what of the feedback...what do you think of the practice?
Why not visit our 'Patient Feedback and views' page to understand a little more about the patient experience at the Riverside?
Please view our 'job vacancy' area for an update on employment opportunities at the Riverside Medical Centre.
Supporting the Over 75s health needs - The National programme
As part of the commitment to more personalised care for more patients with long-term conditions, the current NHS National Programme have agreed that all patients aged 75 and over will have a named accountable GP.
Subsequently the Riverside Medical Centre will be required to ensure that there is a named, accountable GP assigned to each patient within the cohort of patients aged 75 and over.
The named accountable GP will take lead responsibility for ensuring that all appropriate services required under the contract are delivered to each of their patients aged 75 and over, where required they will:
- work with relevant associated health and social care professionals to deliver a multi-disciplinary care package that meets the needs of the patient
- ensure that the physical and psychological needs of the patient are recognised and responded to by the relevant clinician in the practice
- ensure the patient aged 75 years and over has access to a health checks
This is a comprehensive change to the manner in which the practice supports the ‘Over 75s’ cohort and we embrace and support the intentions of the programme.
We will be communicating more details of the programme to patients shortly.
Physiotherapy services delivered at the Riverside MC....its started!!
The Riverside Medical Centre is pleased to be hosting the physiotherapy services provided by Chorley Medics Ltd. The service began last Thursday [12 June 2014] with eleven patients being seen at the practice and a success it seemed indeed with a resounding amount of positive feedback. The service will now begin to take shape and will be fully operational - three days a week - as of 1 July 2014.
Join our Patient Participation Group [PPG] - Reaching out to all our patients!!
The Riverside Medical Centre believes in working closely with the users of our heath service; the patients! To this end, we believe in supporting an active patient participation group and have over recent months taken to engage with volunteered patients on various matters that will affect the service you receive.Subsequently; and to ensure we capture as wide a patient demographic as possible, we are seeking specific patients in the age range of 16-30years to help the practice understand that age groups expectations. Being involved in the PPG is likely to need two to three hours of your time every three months. It will give you a voice, a chance to express your thoughts and be involved, working alongside a forward thinking and capable group of patients.
To find out more information please contact the practice manager or complete the 'PPG Submission Form' found at the 'Patient Group' area of this website. Additionally, you can view the recent PPG correspondence and understand more about the practice/PPG plans by again viewing the 'Patient Group' link.
Come and help us improve!
Roslea, Ryan's and Riverside Medical Centre....working in collaboration!
The partners at the Riverside Medical Centre are pleased to announce the beginning of a more formal working arrangement between the three medical centres serving Bamber Bridge and its surrounding areas. The agreement, signed earlier this week will enable the three practices to join up their approaches in respect of local health care initiatives; the first of which will be the Primary Care Support Scheme - an initiative intended to enhance the health needs of the 'over-75' population.
The Riverside Medical Centres partners are very much looking forward to exploring the opportunities, and dealing with the challenges, that such an arrangement brings, but firmly believe this is a step in the right direction to enhancing primary care health service in the locality.
Riverside 'Patient Participation Group' Meetings
The practice recently hosted meetings with the Riversides ‘Patient Participation Group’. The outcomes of those meetings will soon be published on the site and work will commence on the actions agreed. On behalf of the practice and the attending partner, Dr. Nair, please can I thank again those patients involved.
‘As an older volunteer I attended one of the PPG User Group meetings on April 16th.2014 - came away feeling positive about the approach. Felt our views and concerns will be listened to and valued’ – PPG Member.
Would you recommend us to your friends and family? If so then please do tell. - your feedback is always welcome!!
'Sharing your Information - Care Data'
You will recently have been provided, through the post, with detail of how the government are wishing to share your medical data with recognised and safe third parties. For more information to help you understand the reasons why this is happening then please view our 'Care Data' page where you will also find a form which enables you to express your wish to 'dissent' from sharing.
‘Shingles Campaign 2014’
Shingles is a debilitating condition, which occurs more frequently and tends to be more severe in older people. Subsequently; a National ‘prevention’ campaign has been initiated. The Riverside Medical Centre is now offering routine shingles vaccinations to people aged 70 years to provide protection against shingles in addition to offering a catch-up shingles immunization programme for people aged 79 years. In order to qualify for the vaccine you are required to have your birth date between either:
· 2 September 1942 and 1 September 1943, or;
· 2 September 1933 and 1 September 1934
Our new phone system, a better way to communicate with us!!
As you may be aware, the Riverside has over the last few months, been working on installing a new telephone system as part of its ‘access’ project. This work is now close to completion with the main server element being completed this Friday, the 17th January. From that date you will begin to see a steady, phased, enhancement to your phone access with the practice – there may well be the odd hiccup but in the main we believe you will see a marked difference which will enable you to communicate with the right people, best equipped to deal with your needs at the best times of day and in a more efficient and less costly manner.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription . Whatever your thoughts, be sure to let us know via our feedback function . Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
The practice is currently working on giving you the ability to book and cancel appointments on line – this work will be a major part of the ‘access’ project and will provide you with greater control on how you access our services. We will keep you informed on how we are progressing with this elements of ‘access'.
(Site updated 16/12/2014)