So what of the feedback...what do you think of the Practice?
Why not visit our 'Patient Feedback and views' page to understand a little more about the patient experience at the Riverside?
Switching over to a better patient management system
The Riverside Medical Centre is currently undertaking a large project in respect of its IT structure. On the 27 August 2014, the practice will switch from its present system to a new web based integrated system, namely EMIS Web. The benefits are considerable and will enable with time, for the practice to develop a number of additional patient access systems. There is a great deal of work to be done in the interim however and we apologise in advance if you experience any inconvenience whilst we transition from one system to the other.
Please view our 'job vacancy' area for an update on employment opportunities at the Riverside Medical Centre.
Supporting the Over 75s health needs - The National programme
As part of the commitment to more personalised care for more patients with long-term conditions, the current NHS National Programme have agreed that all patients aged 75 and over will have a named accountable GP.
Subsequently the Riverside Medical Centre will be required to ensure that there is a named, accountable GP assigned to each patient within the cohort of patients aged 75 and over.
The named accountable GP will take lead responsibility for ensuring that all appropriate services required under the contract are delivered to each of their patients aged 75 and over, where required they will:
- work with relevant associated health and social care professionals to deliver a multi-disciplinary care package that meets the needs of the patient
- ensure that the physical and psychological needs of the patient are recognised and responded to by the relevant clinician in the practice
- ensure the patient aged 75 years and over has access to a health checks
This is a comprehensive change to the manner in which the practice supports the ‘Over 75s’ cohort and we embrace and support the intentions of the programme.
We will be communicating more details of the programme to patients shortly.
Physiotherapy services delivered at the Riverside MC....its started!!
The Riverside Medical Centre is pleased to be hosting the physiotherapy services provided by Chorley Medics Ltd. The service began last Thursday [12 June 2014] with eleven patients being seen at the practice and a success it seemed indeed with a resounding amount of positive feedback. The service will now begin to take shape and will be fully operational - three days a week - as of 1 July 2014.
Join our Patient Participation Group [PPG] - Reaching out to all our patients!!
The Riverside Medical Centre believes in working closely with the users of our heath service; the patients! To this end, we believe in supporting an active patient participation group and have over recent months taken to engage with volunteered patients on various matters that will affect the service you receive.Subsequently; and to ensure we capture as wide a patient demographic as possible, we are seeking specific patients in the age range of 16-30years to help the practice understand that age groups expectations. Being involved in the PPG is likely to need two to three hours of your time every three months. It will give you a voice, a chance to express your thoughts and be involved, working alongside a forward thinking and capable group of patients.
To find out more information please contact the practice manager or complete the 'PPG Submission Form' found at the 'Patient Group' area of this website. Additionally, you can view the recent PPG correspondence and understand more about the practice/PPG plans by again viewing the 'Patient Group' link.
Come and help us improve!
Job Opportunity at the Riverside Medical Centre
The Roslea, Ryan and Riverside Medical Collaborative are presently seeking an 'Advanced nurse Lead' to aid the collaborations 'over 75' years of age health initiative. If you are interested in applying then visit the role description located at http://www.jobs.nhs.uk/ [Ref: J89-GP-KJ-3113]
Roslea, Ryan's and Riverside Medical Centre....working in collaboration!
The partners at the Riverside Medical Centre are pleased to announce the beginning of a more formal working arrangement between the three medical centres serving Bamber Bridge and its surrounding areas. The agreement, signed earlier this week will enable the three practices to join up their approaches in respect of local health care initiatives; the first of which will be the Primary Care Support Scheme - an initiative intended to enhance the health needs of the 'over-75' population.
The Riverside Medical Centres partners are very much looking forward to exploring the opportunities, and dealing with the challenges, that such an arrangement brings, but firmly believe this is a step in the right direction to enhancing primary care health service in the locality.
Physiotherapy...on your door step!
The partners at the Riverside Medical Centre are pleased to inform that as of 1 July 2014, the practice will become a host for NHS 'physiotherapy' services. The three-year arrangement with 'Chorley Medics' - commissioned through the local CCG - will see the practice host the service for three days a week. We believe that patients will see a marked improvement to the present local physiotherapy arrangements, able to attend local venues and access service in quicker time. We believe that this is excellent news for our patients and demonstrates the clear intentions of the practice moving forward.
Job opportunity at the Riverside Medical Centre
We are presently advertising for a new member of staff to join our 'Access/Reception' team. If you are looking for a job that has challenge, is set in a forward thinking environment and opportunity to develop and progress then why not apply! For more detail please view the practices 'Job Vacancy' page.
Riverside 'Patient Participation Group' Meetings
The practice recently hosted meetings with the Riversides ‘Patient Participation Group’. The outcomes of those meetings will soon be published on the site and work will commence on the actions agreed. On behalf of the practice and the attending partner, Dr. Nair, please can I thank again those patients involved.
‘As an older volunteer I attended one of the PPG User Group meetings on April 16th.2014 - came away feeling positive about the approach. Felt our views and concerns will be listened to and valued’ – PPG Member.
Interested in working at the practice?..... then visit our 'Job Vacancy' area 'How well are we doing???'
Why not tell us how well we are doing? Not only can you do this on our site but also by visiting:
Would you recommend us to your friends and family? If so then please do tell us by clicking onto the above link - your feedback is always welcome!!
'Sharing your Information - Care Data'
You will recently have been provided, through the post, with detail of how the government are wishing to share your medical data with recognised and safe third parties. For more information to help you understand the reasons why this is happening then please view our 'Care Data' page where you will also find a form which enables you to express your wish to 'dissent' from sharing.
Staff Appointments at the 'Riverside'
Following a recent recruitment process, the Riverside Medical Centre partners are pleased to announce the appointments of:
· Julie Southern as the practice Dispensary manager – Julie will be joining the practice on the 17th of February 2014 and has extensive experience within the dispensing services, gained predominantly through her 21years of service with Boots.
· Anita Turner as the Access Supervisor – Anita has been with the practice for over ten years and has been a key figure in the development of the access area and clinic appointment systems to date.
· Nurse Practitioner Sima Parekh as the practice Healthcare Project Lead – Sima since arriving at the practice has helped greatly in enhancing the general clinical outputs. This six-month part-time role is in addition to her present practice role of nurse practitioner.
These appointments are clearly aimed at introducing systems to enhance your patient experience. The practice is really excited about what lies ahead and would value your patience, support and feedback on our intended changes.
‘Shingles Campaign 2014’
Shingles is a debilitating condition, which occurs more frequently and tends to be more severe in older people. Subsequently; a National ‘prevention’ campaign has been initiated. The Riverside Medical Centre is now offering routine shingles vaccinations to people aged 70 years to provide protection against shingles in addition to offering a catch-up shingles immunization programme for people aged 79 years. In order to qualify for the vaccine you are required to have your birth date between either:
· 2 September 1942 and 1 September 1943, or;
· 2 September 1933 and 1 September 1934
The practice has arranged specific clinics to meet the needs of the ‘Shingles 2014 Campaign’. These clinics will take place on the:
· Monday, 17 February 2014 [8am-1pm]
· Monday, 24 February 2014 [8am-1pm]
Our appointments team will be available to arrange your ‘Shingles Clinic’ appointment from Monday, 3 February 2014. Please call them selecting option 8 on the automated telephone service.
Our new phone system, a better way to communicate with us!!
As you may be aware, the Riverside has over the last few months, been working on installing a new telephone system as part of its ‘access’ project. This work is now close to completion with the main server element being completed this Friday, the 17th January. From that date you will begin to see a steady, phased, enhancement to your phone access with the practice – there may well be the odd hiccup but in the main we believe you will see a marked difference which will enable you to communicate with the right people, best equipped to deal with your needs at the best times of day and in a more efficient and less costly manner.
One new function will be your ability to feedback thoughts direct to the practice manager – we welcome feedback and hope you will take advantage in informing us of what we do well and where we need to improve. This is all intended to make the practice more informed and responsive to your needs.
Job Vacancies at 'The Riverside' Medical Centre
Please visit out 'Job Vacancies' page for details of our current employment opportunities.
The NEW Website is here!!
Welcome to the NEW Riverside Medical Centre website!! The websites introduction, along with the launch of the new practice phone number, is part of a large project being undertaken by the partners and practice staff to aid your access to our services. The site will initially enable you to keep more informed of the happenings within the practice, whether clinical or otherwise; however long-term we have plans that aid you to access the practice's services in an easier and more timely fashion.With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register , you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. We hope you come to use the site and please do not hesitate to feedback any thoughts you have on how it can be improved.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription . Whatever your thoughts, be sure to let us know via our feedback function . Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
The practice is currently working on giving you the ability to book and cancel appointments on line – this work will be a major part of the ‘access’ project and will provide you with greater control on how you access our services. We will keep you informed on how we are progressing with this elements of ‘access'.
(Site updated 22/07/2014)