Online Triage - For non urgent issues
NEW - You can now contact the surgery via our patient triage app. You will find this facility on Patient Access and the NHS App. All requests received via this method of contact will be actioned within 3 working days - excluding Saturday and Sunday. Details are included in the 'Contact Us' page on the tabs above.
FLU VACCINATIONS
OVER 65? or UNDER 65 & Clinically vulnerable? You are entitled to your annual flu vaccine - Call the surgery to book now
01772 201010 option 3 for reception
COVID VACCINATIONS - ALL COVID VACCINATIONS ARE AT RYAN MEDICAL CENTRE - We are aware of an error in the SMS service that states Riverside - Please note this IS an error and all vaccinations are at Ryan medical centre
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Thank you for your feedback on the phone system. We have listened! We have updated the phone system to ensure that you are not held in any queue for an unacceptable length of time.
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Process for any suspected Urinary Tract Infection (UTI).
To ensure that our patients receive timely treatment for a UTI we would ask that the patient bring a urine sample in before 10am. You will be asked to complete a short form to enable the Clinician to offer you the best care. The sample will then be tested and we will to organise a prescription or an appointment which ever is needed.
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If you have been asked to drop any samples off for non UTI testing please have these at the practice before 2pm to allow for transportation to the lab. Please note theses samples must be labelled up and in the appropriate bag with the form attached.
Patient feedback
- No waiting and great care
- The professional standards appear high all levels of staff show a caring and dedicated commitment to their work, they listen and respond to individuals needs
- I was seen promptly by the nurse who dealt with my problem quickly and efficiently
- Dr Baldwin was excellent, many thanks
- Friendly and helpful staff
- Very good staff and good manners
- Always helpful from reception to nurse and doctors, best surgery by far
- Very helpful practice people always ready to listen
- It's a great practice
- Efficient professional service
- Courteous and efficient service
- No issues with anything. No problems = Good rating
There were many more all good I might add, so it seems that we have had a positive response to the new facility. However we do get the odd review like this one which we would like to bring to your attention just so that we can clarify the reasoning behind the feedback left.
- Rude reception staff asking for reasons to see a doctors when they aren't medical professionals and just being nosey as to what is wrong with you as a patient.
This is not the case
Reception staff have been told by the Doctors themselves to ask for a reason upon booking an appointment because, as you are aware our policy like all other practices is one appointment one problem, they are just ensuring that the gp is given the appropriate timeslot to discuss your problem/s. Many patients give a reason, for example (medication review) but then go onto discuss other problems which has a knock on effect with the other patients appointment times. If you tell the receptionist the reason for the appointment they can allocate the appropriate time for you ensuring the clinics run to time.
The other reason behind this is so that they can ensure you are booked in with the appropriate clinician, not all problems have to be dealt with by the gp's, we have three excellent nurse practitioners who diagnose, prescribe and refer just as the doctor would do which enables us to alleviate some of the pressure off the doctors.
Zero Tolerance
We have recently seen a rise in patients becoming verbally aggressive/intimidating with staff members - particularly in the Reception and Dispensary areas. All staff members working at the surgery are here to ensure each patient has the best experience whilst visiting/telephoning us, and are here to help you!.
We have felt the need to display Zero tolerance posters around the surgery, and policies have been put into place in the event a patient becomes violent/ verbally aggressive or makes a member of staff feel intimidated.
- If a staff member finds your behaviour to be aggressive or intimidating, the event and detail will be documented and escalated to the practice manager Rehana Nagib. You will receive a letter including a warning that may result in you being removed from the practice list.
- If you are in any way violent/threatening to any staff member, the police will be called and you will be immediately deducted from the practice list.
SafeNet
SafeNet are delighted to announce that we’ve been commissioned by Lancashire County Council, as the Lead Provider, to deliver a new ‘Lancashire Refuges’ countywide service. The new service will be delivered in partnership with existing domestic abuse providers in Lancashire who will continue to deliver local refuge services.
From Sunday 22nd September 2019, Lancashire Refuges will offer emergency safe accommodation and specialist support to victims and survivors of domestic abuse, using a single point of access for referrals from across Lancashire 24 hours a day, 365 days a year.
SafeNet are working with Fylde Coast Women’s Aid (FCWA), The Liberty Centre (West Lancashire), South Ribble Women’s Refuge & Chorley Women’s Refuge (Progress Group) to provide safe temporary emergency refuge accommodation to victims and survivors of domestic abuse in Burnley, Pendle, Preston, Lancaster, Leyland, Chorley, Fylde, Wyre and Skelmersdale.
We offer specialist inclusive 24 hour support services to keep vulnerable women and children safe from further harm, including, for example, those with additional sensory or mobility needs, BAME and no recourse to public funds (NRPF) and those dealing with drug and alcohol addictions and mental ill health.
To make a referral for safe refuge please call: 0300 303 3581
To contact a member of our team email: lancashirerefuges@safenet.org.uk
https://www.victimsupport.org.uk/
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Hospital Appointment Letters Straight To Your Mobile!
From 7th March 2019, Lancashire Teaching Hospitals NHS Foundation Trust will begin to introduce electronic patient letters starting with some outpatient clinics at the Royal Preston, Chorley & South Ribble District General Hospital and the Specialist Mobility & Rehabilitation Centre.
Patients who have a mobile number registered with the trust will be offered their letter digitally. Patients will receive a text message to their smartphone asking them to log into a secure portal area to view their full appointment letter.
Patients are to be aware that any issues with this service are to be taken up with the hospital, also patients need to ensure that both the surgery and the hospital are kept up to date with current up to date mobile numbers.
PRACTICE TRANSPARENCY NOTICE
GPES data collection
A Data Provision Notice (DPN) is being issued to all GP practices in England following a request for support from the British Medical Association (BMA) and the Royal College of General Practitioners (RCGP). This informs GPs that we are centralising the collection and dissemination of data from practices for research and planning purposes into COVID-19. Data will be collected on a fortnightly basis using the existing GP Extraction Service (GPES) infrastructure. We are asking all general practices to comply with this DPN by registering their participation on the Calculating Quality Reporting Service (CQRS) in the normal way by Wednesday 27 May 2020. To keep your patients informed of these changes, you should update your practice transparency notice on your website with the new supplementary text. NHS Digital’s legal power to collect the data is provided under COVID-19 Public Health Directions and the data will be collected and managed in accordance with NHS Digital’s strict information governance and security protocols. The data collection will continue until 30 September 2020 and will be reviewed before then. If there is a continued need for the data for COVID-19 purposes it will continue with six monthly reviews until the expiry of the Direction which is currently 31 March